Privacy Policy

Information We Collect

Personal Information

We collect the following types of personal information when you use our services:

• Account Information: Name, email address, username, password (encrypted)
• Profile Data: Company name, business type, industry, contact preferences
• Billing Information: Payment method details, billing address, transaction history
• Communication Data: Support tickets, feedback, survey responses

Technical Information

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Performance Data: Load times, error logs, system performance metrics
• Location Data: General geographic location based on IP address

AI-Generated Content

• Template Data: Templates created, modified, or downloaded
• Generation Prompts: AI prompts and parameters used
• Content Preferences: Style choices, industry selections, customizations
• Usage Patterns: Frequency of use, feature preferences, success metrics

How We Use Your Information

Service Provision

• Provide and maintain the Template Marketplace platform
• Generate AI-powered templates and content
• Process payments and manage subscriptions
• Provide customer support and technical assistance

Platform Improvement

• Analyze usage patterns to improve AI algorithms
• Develop new features and templates
• Optimize platform performance and user experience
• Conduct research and analytics for service enhancement

Communication

• Send service updates and important notifications
• Provide marketing communications (with consent)
• Respond to inquiries and support requests
• Share educational content and best practices

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and agreements
• Resolve disputes and investigate violations

Data Sharing and Disclosure

We Do NOT Sell Your Data

Template Marketplace does not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing Scenarios

• Service Providers: Trusted third-party vendors who assist in platform operations (payment processors, hosting providers, analytics services)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing with specific third parties

Data Protection Measures

• All third-party vendors sign comprehensive data processing agreements
• Data sharing is limited to the minimum necessary for service provision
• Regular audits ensure compliance with privacy standards
• Immediate notification of any unauthorized access or breaches

Data Security

Technical Safeguards

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Updates: Security patches and vulnerability assessments

Organizational Measures

• Employee training on data protection and privacy
• Background checks for personnel with data access
• Incident response procedures and breach notification protocols
• Regular security audits and compliance assessments

Your Privacy Rights

GDPR Rights (EU Residents)

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time

CCPA Rights (California Residents)

• Right to Know: Information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices

PIPEDA Rights (Canadian Residents)

• Right to Access: Access personal information held about you
• Right to Correction: Correct errors in personal information
• Right to Withdraw Consent: Withdraw consent for data processing
• Right to Complain: File complaints with privacy commissioners

Data Retention

Retention Periods

• Account Data: Retained while account is active plus 3 years
• Billing Information: Retained for 7 years for tax and legal compliance
• Usage Analytics: Aggregated data retained indefinitely, personal identifiers removed after 2 years
• Support Communications: Retained for 5 years for quality assurance
• Marketing Data: Retained until consent is withdrawn or 3 years of inactivity

Deletion Procedures

When data reaches the end of its retention period or upon valid deletion request:

• Data is permanently deleted from active systems within 30 days
• Backup systems are purged within 90 days
• Anonymized analytics data may be retained for research purposes
• Legal hold data is retained until legal obligations are satisfied

International Data Transfers

Transfer Safeguards

When transferring data internationally, we ensure adequate protection through:

• Adequacy Decisions: Transfers to countries with adequate protection levels
• Standard Contractual Clauses: EU-approved contracts for data protection
• Binding Corporate Rules: Internal policies ensuring consistent protection
• Certification Programs: Participation in recognized privacy frameworks

Data Locations

• Primary data centers located in the United States and European Union
• Backup systems maintained in secure facilities with equivalent protection
• Content delivery networks may cache data globally for performance
• All locations maintain ISO 27001 and SOC 2 Type II certifications

Cookies and Tracking Technologies

Types of Cookies

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Analytics and performance monitoring (with consent)
• Functional Cookies: Remember preferences and settings
• Marketing Cookies: Advertising and remarketing (with explicit consent)

Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie preference center in your account settings
• Opt-out tools provided by advertising networks
• Do Not Track signals (honored for non-essential cookies)

Children's Privacy

Template Marketplace is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at privacy@templatemarketplace.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will post the updated Privacy Policy on this page
• We will update the "Last Updated" date at the top of this policy
• For material changes, we will provide prominent notice or email notification
• Continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.